How to personalize customer engagement
Omnichannel engagement aims to deliver focused and personalized engagement to each customer. The more data you have, the more granular and accurate your personalization can become.
What if you don't have any profiles and segments yet? How do you get started?
Like always, start with the basics! Here's another simple infographic, covering the basics of personalized customer engagement. I hope it can inspire you to start building tailored elements in your next customer journey.
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